Balance Starts Here
General Questions
Who are you?
HerbloomZ is a wellness brand that blends Eastern herbal wisdom with modern nutritional science. Our products are designed to support calm, energy, focus, and gut healthāhelping you create balance in your daily life.
What makes HerbloomZ different from other wellness brands?
Fusion of Eastern and Western Traditions ā We combine Traditional Chinese Medicine (TCM) with modern health science to create holistic wellness solutions.
Premium Ingredients ā Sourced from ethical suppliers, including ceremonial-grade Yuyao matcha and Yunnan Arabica coffee.
Science-Backed Formulas ā All products are tested for purity and effectiveness, using adaptogens, probiotics, and botanical extracts.
Sustainable Practices ā Our packaging is eco-friendly, and we source from regenerative farms whenever possible.
Where are HerbloomZ products made?
Our ingredients are sourced from our own garden, trusted suppliers in China and other regions known for premium quality. All products are manufactured in FDA-registered and GMP-compliant facilities.
Are HerbloomZ products vegan and gluten-free?
Yes! All HerbloomZ products are 100% vegan, gluten-free, and free from artificial additives or preservatives.
Your Ritual, Explained
Product Questions
What are the benefits of SUPERBA MATCHA and SUPERBA COFFEE?
SUPERBA MATCHA ā Supports gut health, mood, and sustained energy with probiotics, mushrooms, and supergreens.
SUPERBA COFFEE ā Provides a smooth energy boost with Yunnan Arabica coffee and Da Hong Pao tea, plus adaptogenic mushrooms for stress relief and stamina.
How do I prepare HerbloomZ products?
SUPERBA MATCHA
- Mix 1 serving with 2 oz hot water (175Ā°F).
- Froth or whisk until smooth.
- Add 4ā6 oz water or milk of your choice.
SUPERBA COFFEE
- Mix 1 serving with 2oz water.
- Stir and add additional water or milk to taste.
Focus Essential Oil
- Roll onto pulse points (wrists, temples) and breathe deeply.
Bamboo Zen Candle
- Light the candle and enjoy the soothing scent for up to 15 hours.
Can I drink SUPERBA products every day?
Yes! Our products are designed for daily use to support consistent wellness benefits.
Why does my SUPERBA MATCHA settle at the bottom?
Thatās a sign of natural ingredients! We donāt use synthetic stabilizers, so settling is completely normal. Just give it a quick stir and enjoy.
Do your products contain caffeine?
SUPERBA MATCHA ā Contains natural caffeine from ceremonial-grade matcha (about 40mg per serving).
SUPERBA COFFEE ā Contains approximately 80mg of caffeine from Yunnan Arabica coffee and Da Hong Pao tea.
What are adaptogens, and how do they work?
Adaptogens are natural herbs and mushrooms that help your body adapt to stress and restore balance.
For example:
Reishi ā Supports relaxation and immunity.
Lionās Mane ā Enhances focus and cognitive function.
Cordyceps ā Boosts stamina and endurance.
How long will it take to see results?
SUPERBA MATCHA ā While you might experience initial calming effects within 15-30 minutes, the full gut health benefits develop with consistent use. Most users report noticeable improvements in digestive comfort and gut-brain harmony around 20 days of daily consumption. The probiotics and supergreens work synergistically to support your microbiome, with cumulative benefits increasing over time.
SUPERBA COFFEE ā Immediate energy boost within 15ā30 minutes.
Bamboo Zen Candle ā Immediate relaxation from the soothing aroma.
Are HerbloomZ products tested for safety?
Yes! All products are tested by third-party ISO-accredited labs for purity, strength, and composition.
How long does the Bamboo Zen Candle burn?
Approximately 10ā15 hoursĀ with proper care.
Can I reuse the Bamboo Zen Candle cup?
Yes! The Dehua porcelain cup can be cleaned and repurposed as a tea cup.
What are the benefits of the Focus Essential Oil?
Enhances mental clarity and focus with peppermint and rosemary.
Tigerās Eye rollerball provides grounding and calming energy.
How should I use the Focus Essential Oil?
Roll onto pulse points (wrists, neck, temples).
Inhale deeply to activate the aroma and calming effects.
Transparency Matters
Ordering and Payment
Where can I buy HerbloomZ products?
You can shop directly on our official website at www.herbloomzen.com.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal.
Can I use a discount code after placing an order?
Unfortunately, discount codes must be applied before completing your purchase. If you missed adding a code, feel free to use it on your next order!
Do you offer subscriptions?
Yes! Save 20% when you subscribe. You can modify or cancel through your HerbloomZ account.
Effortless, Hassle-Free
Shipping and Returns
Where do you ship to?
Currently, we only ship within the United States.
How long does shipping take?
U.S. Orders ā 5ā7 business days. Depends on your location.
Can I change my shipping address after placing an order?
Once an order is processed, we may not be able to modify it. Contact hello@herbloomzen.comĀ immediately for help.
What is your return policy?
Returns are accepted within 14 days of delivery.
Products must be unopened and in original condition.
A $5 restocking fee applies to each product.
What if my order arrives damaged or incorrect?
Email hello@herbloomzen.comĀ within 48 hoursĀ of delivery with your order number and a photo of the product. Weāll send a replacement or issue a refund.
Your Wellness, Delivered
Subscription Questions
How does the subscription work?
Save 20% and unlock your wellness ritual.
Subscription perks:
- Bonus servings that keep your balance flowing
- FREE Wellness Cup * 1 (your new morning companion)
- FREE Golden Wood Spoon (precision meets artistry, delivered on 2nd shipping)
- Complimentary Balance Booklet to track your journey
Total flexibility: Modify, pause, or cancel anytime. Your wellness, your rules.
(Set collections can be cancelled after 2nd delivery)
How often will I be billed?
Subscriptions renew every 20 daysĀ by default, but you can adjust the frequency.
Can I pause or skip a delivery?
Yes! Simply log into your account and adjust your delivery schedule.
How do I cancel my subscription?
You can cancel anytime through your account. For Set Collections: Can be cancelled after the 2nd delivery.
What if my order arrives damaged or incorrect?
Email hello@herbloomzen.comĀ within 48 hoursĀ of delivery with your order number and a photo of the product. Weāll send a replacement or issue a refund.
Balanced by Design
Ingredients and Safety
Are HerbloomZ products safe for pregnant or nursing women?
We recommend consulting with your healthcare provider before consuming any new supplements, including HerbloomZ products.
Are your products third-party tested?
Yes. All products are tested for safety, purity, and composition by ISO-accredited labs.
Do you have nutritional facts for each product?
Yes! Nutritional facts are listed on the product pages and packaging.
Your Journey, Our Support
Contact & Support
How can I contact customer service?
You can reach us at hello@herbloomzen.comĀ or through our live chat during business hours.
Do you offer wholesale or partnership opportunities?
Yes! For wholesale inquiries, contact hello@herbloomzen.com.
"Create your own balance."
