Balance Starts Here
General Questions
Who are you?
HerbloomZ is a functional beverage brand that simplifies daily wellness. Our products are gentle, gut-friendly, and powered by Traditional Chinese Medicine. We're founded by May — a certified pastry chef, Cornell-trained in nutrition, from a family with decades in the herbal medicine business.
Where are HerbloomZ products made?
Ingredients sourced from our own tea gardens (Wuyi Da Hong Pao) and trusted suppliers. Manufactured in FDA-registered, cGMP-compliant facilities. All products are vegan, gluten-free, and free from artificial additives.
Are HerbloomZ products vegan and gluten-free?
Yes! All HerbloomZ products are 100% vegan, gluten-free, and free from artificial additives or preservatives.
Your Ritual, Explained
Product Questions
What are the benefits of SUPERBA MATCHA and SUPERBA COFFEE?
SUPERBA MATCHA – Supports gut health, mood, and sustained energy with probiotics, mushrooms, and supergreens.
SUPERBA COFFEE – Lasting energy, craving control, and stress resilience from Yunnan Arabica coffee, Da Hong Pao oolong tea, and TCM adaptogens.
How do I prepare HerbloomZ products?
SUPERBA MATCHA
- Mix 1 serving with warm water under 50°C / 120°F — not boiling and not ice-cold.
- Froth or whisk until smooth.
- Add 4–6 oz water or milk of your choice.
SUPERBA COFFEE
- Mix 1 serving with 2oz water.
- Stir and add additional water or milk to taste.
Focus Essential Oil
- Roll onto pulse points (wrists, temples) and breathe deeply.
Bamboo Zen Candle
- Light the candle and enjoy the soothing scent for up to 15 hours.
Can I drink SUPERBA products every day?
Yes! Our products are designed for daily use to support consistent wellness benefits.
Why does my SUPERBA MATCHA settle at the bottom and float on top?
That's a sign of natural ingredients! We use gel-forming psyllium and real supergreens—not synthetic stabilizers. Settling and floating are completely normal. Just give it a quick swirl before sipping.
Do your products contain caffeine?
SUPERBA MATCHA – Contains natural caffeine from ceremonial-grade matcha (about ~45mg per serving).
SUPERBA COFFEE – Contains approximately 80mg of caffeine from Yunnan Arabica coffee and Da Hong Pao tea.
What are adaptogens, and how do they work?
Natural herbs and mushrooms that help your body adapt to stress and restore balance:
- Reishi: Supports relaxation and immune resilience
- Lion's Mane: Enhances focus and mood (studied in menopausal women for mood + sleep support)
- Cordyceps: Boosts stamina and cellular energy
- Poria: Supports sleep quality and healthy fluid balance (TCM use for calming shen)
- Maitake: Provides β-glucans for immune and metabolic balance
How long will it take to see results?
SUPERBA MATCHA – While you might experience initial calming effects within 15-30 minutes, the full gut health benefits develop with consistent use. Most users report noticeable improvements in digestive comfort and gut-brain harmony around 20 days of daily consumption. The probiotics and supergreens work synergistically to support your microbiome, with cumulative benefits increasing over time.
SUPERBA COFFEE – Immediate energy boost within 15–30 minutes.
Are HerbloomZ products tested for safety?
Yes! All products are tested by third-party ISO-accredited labs for purity, strength, and composition.
How long does the Bamboo Zen Candle burn?
Approximately 10–15 hours with proper care.
Can I reuse the Bamboo Zen Candle cup?
Yes! The Dehua porcelain cup can be cleaned and repurposed as a tea cup.
What are the benefits of the Focus Essential Oil?
Enhances mental clarity and focus with peppermint and rosemary.
Tiger’s Eye rollerball provides grounding and calming energy.
How should I use the Focus Essential Oil?
Roll onto pulse points (wrists, neck, temples).
Inhale deeply to activate the aroma and calming effects.
Transparency Matters
Ordering and Payment
Where can I buy HerbloomZ products?
You can shop directly on our official website at www.herbloomzen.com.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal.
Can I use a discount code after placing an order?
Unfortunately, discount codes must be applied before completing your purchase. If you missed adding a code, feel free to use it on your next order!
Effortless, Hassle-Free
Shipping and Returns
Where do you ship to?
Currently, we only ship within the United States.
How long does shipping take?
U.S. Orders – 5–7 business days. Depends on your location.
Can I change my shipping address after placing an order?
Once an order is processed, we may not be able to modify it. Contact hello@herbloomzen.com immediately for help.
What is your return policy?
30-Day Money Back Guarantee:
- Applies to the first unit of any set, even if opened and tried.
- Multi-unit sets become non-refundable once more than one unit is opened.
- One-time purchases may be returned unopened only.
Restocking fee: $5 per product
Shipping fees: Non-refundable; return label cost deducted from refund (U.S. only)
Non-returnable: Opened/used products, gift cards, final-sale items
For more details, view our return policy.
What if my order arrives damaged or incorrect?
Email hello@herbloomzen.com within 48 hours of delivery with:
- Order number
- Photo of the product
We'll send a replacement or issue a full refund—no restocking fee or return-shipping deduction.
Your Wellness, Delivered
Subscription Questions
How does the subscription work?
Save more the longer you stay. Every subscription includes a discounted first order, locked-in refill pricing, and free gifts depending on your plan.
What You Get:
- First-order discount (varies by plan)
- Discounted refills on every future delivery
- Free gifts on sets (Wellness Cup, Zen Candle, Focus Oil — varies by set)
- Flexible delivery schedule
- Email reminder before each charge
Need help? Email hello@herbloomzen.com
How often will I be billed?
Billing depends on the plan you choose. Monthly plans are billed every 30 days. 90-day plans are billed every 3 months. 6-month plans are billed every 6 months. You'll always receive an email reminder before each charge.
Can I pause or skip a delivery?
Yes! Simply log into your account and adjust your delivery schedule.
How do I cancel my subscription?
Log into your account dashboard and cancel before your next charge. Most subscriptions can be canceled anytime after the first delivery. Welcome Sets can be canceled after the second delivery is fulfilled.
What if my order arrives damaged or incorrect?
Contact us at hello@herbloomzen.com within 7 days of delivery with a photo of the issue. We'll arrange a replacement or refund.
Balanced by Design
Ingredients and Safety
Are HerbloomZ products safe for pregnant or nursing women?
We recommend consulting with your healthcare provider before consuming any new supplements, including HerbloomZ products.
Are your products third-party tested?
Yes. All products are tested for safety, purity, and composition by ISO-accredited labs.
Do you have nutritional facts for each product?
Yes! Nutritional facts are listed on the product pages and packaging.
Your Journey, Our Support
Contact & Support
How can I contact customer service?
Email us at hello@herbloomzen.com We typically respond within 48 hours.
Do you offer wholesale or partnership opportunities?
Yes. For wholesale, retail, or partnership inquiries, please email hello@herbloomzen.com with details about your business. We'd love to hear from you.
"Create your own balance."
