Balance Starts Here
General Questions
Who are you?
HerbloomZ creates Emotional Functional Ritualsādaily wellness products that blend Traditional Chinese Medicine wisdom with modern nutritional science.
We follow the Seed Ā· Feed Ā· Bloom philosophy: seed helpful inputs, feed them consistently, let wellbeing bloom over time. Our products support gut health, calm energy, mental clarity, and stress resilienceādesigned for sensitive stomachs and real-life consistency.
What makes HerbloomZ different from other wellness brands?
TCM Ć Modern Science: Eastern botanicals and adaptogens backed by modern formulation and research
Gentle, ritual-first: Low-acid, warm-based products designed for sensitive stomachs and daily consistency
Seed Ā· Feed Ā· Bloom philosophy: Daily habits that compound over time, not quick fixes
Transparent & sustainable: Clean labels, third-party tested, sourced from our own tea gardens
Where are HerbloomZ products made?
Ingredients sourced from our own tea gardens (Wuyi Da Hong Pao) and trusted suppliers. Manufactured in FDA-registered, cGMP-compliant facilities. All products are vegan, gluten-free, and free from artificial additives.
Are HerbloomZ products vegan and gluten-free?
Yes! All HerbloomZ products are 100% vegan, gluten-free, and free from artificial additives or preservatives.
Your Ritual, Explained
Product Questions
What are the benefits of SUPERBA MATCHA and SUPERBA COFFEE?
SUPERBA MATCHA ā Supports gut health, mood, and sustained energy with probiotics, mushrooms, and supergreens.
SUPERBA COFFEE ā Provides a smooth energy boost with Yunnan Arabica coffee and Da Hong Pao tea, plus adaptogenic mushrooms for stress relief and stamina.
How do I prepare HerbloomZ products?
SUPERBA MATCHA
- Mix 1 serving with warm water under 50Ā°C / 120Ā°F ā not boiling and not ice-cold.
- Froth or whisk until smooth.
- Add 4ā6 oz water or milk of your choice.
SUPERBA COFFEE
- Mix 1 serving with 2oz water.
- Stir and add additional water or milk to taste.
Focus Essential Oil
- Roll onto pulse points (wrists, temples) and breathe deeply.
Bamboo Zen Candle
- Light the candle and enjoy the soothing scent for up to 15 hours.
Can I drink SUPERBA products every day?
Yes! Our products are designed for daily use to support consistent wellness benefits.
Why does my SUPERBA MATCHA settle at the bottom and float on top?Ā
That's a sign of natural ingredients! We use gel-forming psyllium and real supergreensānot synthetic stabilizers. Settling and floating are completely normal. Just give it a quick swirl before sipping.
Do your products contain caffeine?
SUPERBA MATCHA ā Contains natural caffeine from ceremonial-grade matcha (about ~45mg per serving).
SUPERBA COFFEE ā Contains approximately 80mg of caffeine from Yunnan Arabica coffee and Da Hong Pao tea.
What are adaptogens, and how do they work?
Natural herbs and mushrooms that help your body adapt to stress and restore balance:
- Reishi: Supports relaxation and immune resilience
- Lion's Mane: Enhances focus and mood (studied in menopausal women for mood + sleep support)
- Cordyceps: Boosts stamina and cellular energy
- Poria: Supports sleep quality and healthy fluid balance (TCM use for calming shen)
- Maitake: Provides Ī²-glucans for immune and metabolic balance
How long will it take to see results?
SUPERBA MATCHA ā While you might experience initial calming effects within 15-30 minutes, the full gut health benefits develop with consistent use. Most users report noticeable improvements in digestive comfort and gut-brain harmony around 20 days of daily consumption. The probiotics and supergreens work synergistically to support your microbiome, with cumulative benefits increasing over time.
SUPERBA COFFEE ā Immediate energy boost within 15ā30 minutes.
Bamboo Zen Candle ā Immediate relaxation from the soothing aroma.
Are HerbloomZ products tested for safety?
Yes! All products are tested by third-party ISO-accredited labs for purity, strength, and composition.
How long does the Bamboo Zen Candle burn?
Approximately 10ā15 hoursĀ with proper care.
Can I reuse the Bamboo Zen Candle cup?
Yes! The Dehua porcelain cup can be cleaned and repurposed as a tea cup.
What are the benefits of the Focus Essential Oil?
Enhances mental clarity and focus with peppermint and rosemary.
Tigerās Eye rollerball provides grounding and calming energy.
How should I use the Focus Essential Oil?
Roll onto pulse points (wrists, neck, temples).
Inhale deeply to activate the aroma and calming effects.
Transparency Matters
Ordering and Payment
Where can I buy HerbloomZ products?
You can shop directly on our official website at www.herbloomzen.com.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal.
Can I use a discount code after placing an order?
Unfortunately, discount codes must be applied before completing your purchase. If you missed adding a code, feel free to use it on your next order!
Effortless, Hassle-Free
Shipping and Returns
Where do you ship to?
Currently, we only ship within the United States.
How long does shipping take?
U.S. Orders ā 5ā7 business days. Depends on your location.
Can I change my shipping address after placing an order?
Once an order is processed, we may not be able to modify it. Contact care@herbloomzen.comĀ immediately for help.
What is your return policy?
Eligible returns: Unopened products in original packaging withinĀ 30 daysĀ of delivery
Restocking fee: $5 per product
Shipping fees: Non-refundable; return label cost deducted from refund (U.S. only)
Non-returnable: Opened/used products, gift cards, final-sale items
For more details, view our return policy.
What if my order arrives damaged or incorrect?
EmailĀ care@herbloomzen.comĀ withinĀ 48 hoursĀ of delivery with:
- Order number
- Photo of the product
We'll send a replacement or issue a full refundāno restocking fee or return-shipping deduction.
Your Wellness, Delivered
Subscription Questions
How does the subscription work?
Save big with locked-in discounts and flexible delivery:
What You Get:
- Big first-order discountĀ (22-55% off depending on product)
- Discounted refillsĀ locked in for all future deliveries (20-40% off)
- Free gifts on setsĀ (Wellness Cup, Zen Candle, Focus Oilāvaries by set)
- Choose delivery: Every 30 days or every 60 days
- Seasonal gifts
- Ā Full flexibility: Edit, skip, or cancel from your account before next charge
- Email reminderĀ before each charge
Cancellation Terms:
- Single-Item Subscriptions (Tins): Cancel anytime before next renewal
- Set Subscriptions: Cancel after 2nd delivery (pause/skip available before then)
Managing Your Subscription:Ā Log in via the link in your order confirmation email. From your dashboard: skip delivery, change quantity, update frequency, update payment, or cancel.
Need help? EmailĀ care@herbloomzen.com
How often will I be billed?
You choose: every30 daysor60 days. Adjust frequency anytime from your account dashboard.
Can I pause or skip a delivery?
Yes! Simply log into your account and adjust your delivery schedule.
How do I cancel my subscription?
You can cancel anytime through your account. For Set Collections: Can be cancelled after the 2nd delivery.
What if my order arrives damaged or incorrect?
Email care@herbloomzen.comĀ within 48 hoursĀ of delivery with your order number and a photo of the product. Weāll send a replacement or issue a refund.
Balanced by Design
Ingredients and Safety
Are HerbloomZ products safe for pregnant or nursing women?
We recommend consulting with your healthcare provider before consuming any new supplements, including HerbloomZ products.
Are your products third-party tested?
Yes. All products are tested for safety, purity, and composition by ISO-accredited labs.
Do you have nutritional facts for each product?
Yes! Nutritional facts are listed on the product pages and packaging.
Your Journey, Our Support
Contact & Support
How can I contact customer service?
You can reach us at care@herbloomzen.com
Do you offer wholesale or partnership opportunities?
Yes! For wholesale inquiries, contact hello@herbloomzen.com.
"Create your own balance."
