1. Information We Collect

We collect personal information you provide directly to us when you:

• Create an account or place an order.
• Sign up for our newsletter or marketing communications.
• Contact customer service.

The types of information we collect include:

• Contact Information: Name, email address, phone number.
• Payment Information: Credit card details (processed securely through third-party services).
• Shipping Information: Address for order fulfillment.
• Account Information: Login credentials and purchase history.

We also collect non-personal data, such as:

• IP address, browser type, and usage patterns through cookies and similar tracking technologies.
• SMS Messages: We collect your phone number and carrier information when you send SMS messages to facilitate communication.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders.
• Communicate with you about your orders and customer service inquiries.
• Send promotional emails and marketing materials (if you opt in).
• Improve our website and services based on user behavior and feedback.
• Detect and prevent fraud and security breaches.
• Provide targeted advertisements and personalized marketing.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: Shipping companies, payment processors, and marketing platforms.
• Legal Obligations: To comply with legal requirements or protect against fraudulent activity.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred.
• Third-Party Marketing: We may share anonymized or aggregated data for analytical purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve site functionality and user experience.
• Personalize content and ads.
• Analyze site traffic and user behavior.

You can manage your cookie preferences through your browser settings. For more information, visit All About Cookies.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information.
• Correction: Update or modify inaccurate information.
• Deletion: Request that we delete your personal data.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Do Not Track: We do not alter our data collection practices based on Do Not Track signals from your browser.

To exercise your rights, contact us at care@herbloomzen.com.

6. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, and misuse.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Children's Privacy

We do not knowingly collect information from individuals under the age of 13. If you believe we have inadvertently collected such data, please contact us for removal.

9. Behavioral Advertising

We may use your information to provide targeted ads on platforms like Google, Facebook, and Instagram. You can opt out through the following links:

• Google Ads
• Facebook Ads
• Digital Advertising Alliance

10. SMS Messaging Policy

By opting into SMS communication, you agree to receive messages about orders, promotions, and customer support. Message and data rates may apply. You can opt out at any time by replying STOP to a message.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

12. Contact Information

For questions about this Privacy Policy or to exercise your data rights, contact us at:

HerbloomZ LLC
1111 6th Ave, Suite 550
San Diego, CA 92101
care@herbloomzen.com

Our Privacy Commitment: At HerbloomZ, we believe that your personal information deserves the highest level of protection. We are dedicated to maintaining your trust through transparent practices and ongoing commitment to data privacy.